Seamless Shopping: Delivery & Payment Information
Your guide to hassle-free order fulfillment and secure transactions at Healthylifehungarycovb.
Comprehensive Shipping Information
Domestic Shipping (Hungary)
We are committed to providing fast and reliable shipping services within Hungary. Orders are typically processed within 1-2 business days. Once shipped, you can expect your package to arrive within the estimated delivery times below.
- Standard Shipping: 3-5 business days. Cost: 1200 HUF (Free for orders over 15,000 HUF).
- Express Shipping: 1-2 business days. Cost: 2500 HUF.
- Click & Collect: Available at our main office (16 W 23rd St, New York, NY 10010, USA) during business hours (Mon-Fri: 9:00 AM - 6:00 PM, Sat: 10:00 AM - 4:00 PM). Free of charge.
All domestic shipments are handled by trusted local courier services, ensuring your products arrive safely and on time. You will receive a tracking number via email once your order has been dispatched.
Order Processing & Fulfillment
Our team works diligently to process all orders as quickly as possible. Orders placed before 2 PM CET on business days are usually processed and dispatched on the same day. Orders placed after 2 PM CET or on weekends/holidays will be processed on the next business day.
Please note that during peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding during these times.
International Shipping (European Union)
Healthylifehungarycovb proudly offers shipping to a wide range of European Union countries. We strive to make our health and wellness products accessible across the continent.
- Available Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
- Standard International Shipping: 5-10 business days. Cost: 25 EUR (Free for orders over 100 EUR).
- Express International Shipping: 3-6 business days. Cost: 45 EUR.
International shipments may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.
Order Tracking
Once your order has been dispatched, you will receive an email confirmation containing your unique tracking number and a link to the courier's website. You can use this number to monitor the progress of your shipment from our warehouse to your doorstep.
If you experience any issues with tracking your order or have not received your tracking information within 2 business days of placing your order, please do not hesitate to contact our customer support team at [email protected] or by phone at +1 (212) 691-8888.
Secure & Convenient Payment Methods
At Healthylifehungarycovb, we prioritize the security and convenience of your transactions. We offer a variety of trusted payment options to ensure a smooth checkout experience.
Credit & Debit Cards
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card details are processed securely through encrypted channels, ensuring your financial information is protected.
Online Payment Gateways
For a quick and secure checkout, you can use popular online payment platforms like PayPal. Simply select PayPal at checkout and log in to your account to complete your purchase.
Mobile Payments
Enjoy the convenience of mobile payments with Apple Pay and Google Pay. These options allow for a faster checkout process by using your device's stored payment information.
Your security is our top priority. All transactions are protected with the latest encryption technology.
Return & Exchange Policy
Our Commitment to Your Satisfaction
At Healthylifehungarycovb, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we're here to help. Our return and exchange policy is designed to be fair and straightforward, ensuring a positive shopping experience.
We encourage you to inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Eligibility for Returns
- You have 30 calendar days from the date you received an item to initiate a return.
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
- Your item must be in its original packaging.
- You will need to provide the receipt or proof of purchase.
- Certain items, such as perishable goods, custom products, and personal care goods, are exempt from being returned.
Refunds and Exchanges
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- Refunds: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please contact us. We will guide you through the exchange process, which typically involves returning the original item and placing a new order.
Shipping costs for returning an item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges, new shipping costs may apply.
How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service team at [email protected] or call us at +1 (212) 691-8888. Please have your order number and details of the item(s) you wish to return or exchange ready. Our team will provide you with a return merchandise authorization (RMA) number and detailed instructions on how to send your item back.